Customer Support
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Activity overview
Latest activity by Customer Support-
Customer Support created an article,
Why don't the videos have sound?
Not to worry! The videos provided in the guides/workouts don’t have sound. The videos are for illustration only and instructions are always provided in the description of each exercise.
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Customer Support created an article,
I can't see my purchased guide/workout
Any guides/workouts you purchased using the same email address used to log into the AFLETE app will automatically appear on the main page as soon as you log into the app.If you have purchased multi...
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Customer Support created an article,
How do I reset my password?
We have increased our security, so a password will no longer be required to access AFLETE.Once you’ve installed the latest version of the app:Enter the same email address you used to purchase the g...
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Customer Support created an article,
How do I reset my workout progress?
If you wish to reset the entire guide, select ‘start workout’ on the guide in question, scroll to the bottom of the page and select ‘reset guide’ a prompt will appear asking if you are sure, if you...
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Customer Support created an article,
What happens to my tracked weights when I restart a workout or the whole guide?
Your tracked data, whether that is weight, reps or time will be stored in the AFLETE app even after resetting the entire guide or individual workouts.To view your history, all you need to do is sel...
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Customer Support created an article,
What is my login?
To log in, enter the email address that was used when purchasing the guides/workouts from the influencer’s website. Once you enter the email address, you will be sent a six-digit code to that same ...
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Customer Support created an article,
I haven’t received my login code
If you have not received the login code needed to access AFLETE, please try the following steps:Check your spam/junk folders to see if the email including the code ended up thereSearch your inbox f...
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Customer Support created an article,
My progress has been deleted
Please make sure you are on the latest version of the App. Please see here for information on how to manually update your apps:For Apple devicesFor Android devices In most cases this should resolv...
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Customer Support created an article,
The app is not working as expected
If AFLETE is not working as expected on your device, please try the following:Make sure you are logged into AFLETE with the same address used when purchasing the guides/workouts.Close the app from ...
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Customer Support created an article,
I have purchased the wrong guide/workout
Unfortunately, If you have purchased the incorrect guide/workout, we would be unable to offer a refund or exchange as the digital products are delivered and are accessible immediately. You need to ...