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Customer Support

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Latest activity by Customer Support
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    Customer Support created an article,

    Shipping Information

    For the time being, we have to apologise for any delays in shipping order to the EU. Due to current UK/EU border restrictions, EU customers may experience some shipping delays. Due to social distan...

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    Customer Support created an article,

    My purchase keeps being blocked. Why is that happening?

    Your bank will be blocking the payment as it doesn’t recognise natachaoceane.com as a website you’ve bought from in the past. All you have to do is get in touch with them and confirm it’s you tryin...

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    Customer Support created an article,

    What payment methods do you accept?

    Regular card purchases (credit or debit), like for other online stores as well as PayPal and Apple Pay 🙌

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    Customer Support created an article,

    Is this a subscription or a one-time payment?

    It’s a one-time payment. Once you buy Home., you won’t be charged again at any point and you’ll have it for good!

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    Customer Support created an article,

    Can I buy it in my country?

    The guide is available in most countries, using any currency. If you’d like to be 100% sure before you buy, you can double check if the Aflete app is available on your mobile’s app store ☺️

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    Customer Support created an article,

    How do I access the guide and is it available in PDF format?

    Once you’ve bought Home. from this website, the full programme is available on the Aflete app (iPhone and Android) using the username you created during purchase. There isn’t a PDF version, as mobi...

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    Customer Support created an article,

    How do I buy the programme?

    Purchase Home. right here on my website and we’ll setup your Aflete account for you on mobile. Once you download Aflete on your phone and sign into the account you created (with the same email addr...

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    Customer Support created an article,

    How long will I have access to the programme for?

    There isn’t a time limit! Once you buy Home., you’ll have it for good so you can always go back and repeat the workouts or even the programme!

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    Customer Support created an article,

    How long are the workouts?

    There are 4x 1hr sessions, 1x 20min HIIT session and a 1x optional 1hr session of your choice per week. I personally train 5x a week if I can make the time, so if you want to take that optional ses...

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    Customer Support created an article,

    Do I have to follow this programme exactly as it’s designed?

    Not at all. I built the programme to show how I would lay out the workouts in an ideal world, but I think the most important thing is to make fitness work for you and fit your life. So if you need...