Customer Support

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  • Why don't the videos have sound?

    Not to worry! The videos provided in the guides/workouts don’t have sound. The videos are for illustration only and instructions are always provided in the description of each exercise.

  • What’s included when I buy the guide?

    When you buy Move., you’ll get lifetime access to the 12 week programme via the Aflete app, where you can track your progress and watch all of my exercise videos.You’ll also get a PDF copy and in-a...

  • What are the benefits of training with Move.?

    Move. is built to make you look and perform like an athlete. No matter what your background is, by developing agility, explosiveness, strength and coordination, you’ll be amazed by what your body c...

  • What payment methods do you accept?

    Regular card purchases (credit or debit), like for other online stores as well as PayPal 🙌

  • Welcome to your Help Center!

    You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...

  • My progress has been deleted

    Please make sure you are on the latest version of the App. Please see here for information on how to manually update your apps:For Apple devicesFor Android devices  In most cases this should resolv...

  • I have purchased the wrong guide/workout

    Unfortunately, If you have purchased the incorrect guide/workout, we would be unable to offer a refund or exchange as the digital products are delivered and are accessible immediately. You need to ...

  • How do I access my workouts?

    In order to access your workouts, you will need to have the AFLETE app installed on your device, which can be found on the Google Play Store or the App Store depending on your device type.Once the ...

  • I haven’t received my login code

    If you have not received the login code needed to access AFLETE, please try the following steps:Check your spam/junk folders to see if the email including the code ended up thereSearch your inbox f...

  • The app is not working as expected

    If AFLETE is not working as expected on your device, please try the following:Make sure you are logged into AFLETE with the same address used when purchasing the guides/workouts.Close the app from ...